Terms & Conditions

Effective Date: 1 January 2026
Business Name: Yarra Valley X Pty Ltd

By booking or using services with Yarra Valley X, you agree to the following terms and conditions. Please read carefully before making a booking.

All bookings must be made through our website, email, or authorised booking platform.
Full payment or a deposit may be required at the time of booking.
Bookings are only confirmed once payment has been received and a confirmation email has been sent.
Prices are in Australian Dollars (AUD) and include applicable taxes unless otherwise stated.

Cancellation requests must be made in writing (via email).
Refunds are subject to the following:
- More than 30 days before the experience: full refund minus any non-refundable fees
- 15-30 days before the experience: credit note
- Less than 15 days before the experience: no refund
We reserve the right to cancel or reschedule experiences due to weather, safety, or operational reasons. In such cases, a full refund or alternative date will be offered.

Any changes to the date, time, or participant details are subject to availability.
Additional fees may apply for modifications.

All participants must follow the instructions of our staff and comply with safety guidelines.
Participants must disclose any medical conditions, allergies, or other relevant information prior to the experience.
Yarra Valley X reserves the right to refuse participation if a participant poses a risk to themselves or others.

Activities may involve inherent risks, including but not limited to slips, falls, or exposure to natural elements.
By participating, you acknowledge and accept these risks.
We strongly recommend suitable clothing, footwear, and personal precautions as advised for each experience.

Yarra Valley X, its staff, and contractors are not liable for personal injury, property damage, or loss resulting from participation in experiences, except where liability cannot be excluded by law.
Participants are responsible for their own property and belongings during the experience.

Some experiences may involve third-party providers (e.g., transport, accommodation, or activity partners).
We are not responsible for the actions or services of third-party providers.

All content on our website, including images, text, and branding, is owned by Yarra Valley X or used with permission.
You may not reproduce, distribute, or use our content for commercial purposes without written consent.

We collect and use personal information in accordance with our Privacy Policy.
By booking, you consent to the collection, use, and disclosure of your information for the purposes of providing services and marketing communications (unless you opt out).

These Terms & Conditions are governed by the laws of Victoria, Australia.
Any disputes arising from these terms or bookings will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

For questions regarding these Terms & Conditions or your booking:

Business Name: Yarra Valley X Pty Ltd
Email: hello@yarravalleyx.com.au
Phone: 0476 188 044

We may update the Terms & Conditions Policy from time to time. Any changes will be posted on this page with an updated effective date.